Where do we find the electricity plans we compare?

1. Independent and unbiased: We're an independent electricity comparison site, not tied to any energy providers. Our main focus is on finding you the best plan.

2. Comprehensive search: Every day, we go through thousands of plans from 'Power to Choose,' the Public Utility Commission of Texas' official site. While 'Power to Choose' is free, it can be tricky to navigate, especially if you're not familiar with energy terms.

3. Beyond one source: We don't just stop at 'Power to Choose.' We also check electricity provider websites, third-party comparison sites, and other sources to ensure we're covering all bases.

4. Criteria for comparison: We compare plans based on price, term length, contract type, and renewable energy offerings. Customer reviews and ratings also play a crucial role in our recommendations.

5. Tailored to your needs: Our website offers various filters to help you find the plan that suits your specific needs and budget best.

Here to assist: Got questions about our comparison process? Reach out to us. We're committed to helping you find the best electricity plan, free from any provider influence.

What If I'm not satisfied with the plan you choose for me?

Your satisfaction is our top priority. If you're not happy with the electricity plan we've selected, please inform us. We understand that each person's electricity needs are unique, which is why we focus on understanding your specific requirements. Our aim is to promptly find an alternative plan that better fits your needs. To facilitate this, our website offers a variety of filters, allowing you to specify your preferences and help us tailor our search to find the ideal plan for you.

We're dedicated to ensuring you're content with the plan you have. If the initial plan doesn't suit you, we're committed to continuing our search until we find the right fit. We highly value your feedback as it is integral to refining our services. By listening to you, we constantly improve to ensure we're effectively meeting the needs of all our customers.

How can I trust that you offer the cheapest power plans?

Our expertise in providing the cheapest power plans is grounded in over 20 years of experience in the energy industry. This long-standing involvement has given us in-depth knowledge and the capability to identify the most cost-effective deals for our customers.

Advanced algorithm for best deals: The cornerstone of our service is a powerful algorithm, developed and perfected over the years. This algorithm is key to our ability to find the best plans, a confidence that is reflected in our unique 'pay-what-you-want' option available in the Take Charge membership.

Customer testimonials and trust: Don’t just take our word for it. The testimonials from our customers across Texas are a testament to the savings and satisfaction they've experienced through our service. These stories underscore our commitment to delivering value and trust.

Flexible and customer-friendly policies: We understand the importance of flexibility, which is why we offer a straightforward, no-questions-asked cancellation policy. You have the freedom to cancel your membership at any time, ensuring you’re never locked into long-term contracts.

Competitive fees and commitment to affordability: Our Stress free plan is competitively priced, one of the lowest in the market, offering great value to our customers. We believe in making quality electricity plans accessible and affordable for everyone. Our range of membership plans, including budget-friendly options, is designed to cater to diverse needs.

We're dedicated to not just offering the cheapest plans but also to earning your trust through exceptional service and a commitment to reliability and affordability in electricity provision.

What's the main difference between the Take charge and Stress free plans?

The main difference between the Take charge and Stress free plans is the level of involvement required from the customer. 

• Take charge: This is a self-service plan. You're in control, choosing your plan and managing your account.
• Stress free: We handle everything for you in this full-service plan. From selecting the best plan, and switching providers, to addressing billing issues, we've got it covered.

Quick Comparison Table:

Which plan is right for you?

Choosing the Right Plan for You:

• Take charge: Ideal if you like managing your electricity account and prefer a more cost-effective membership.
• Stress free: Perfect for those who want hassle-free management of their electricity needs.

Our social commitment: As a public benefit company, we're dedicated to making a positive social impact. Whichever plan you choose, a portion of your payment goes to a charity you select.

We hope this information makes it easier for you to choose the plan that best suits your needs!

Why are there three sign-up methods in the Stress free plan? Why do you need my personal information?

• Three methods for flexibility and control: We offer three sign-up methods with our Stress-Free plan to give you more choices based on your comfort level.
  • Method 1: We guide you through the sign-up process via a video call.
  • Method 2: We initiate the sign-up for you, but you'll need to enter your social security number and date of birth later.
  • Method 3: For complete convenience, we handle everything, including submitting your personal information.
• Why personal information is needed:
  • Identity verification and credit check: Electricity providers need your personal information to verify your identity and conduct a soft credit check, which doesn't impact your credit score.
  • Potential security deposit: In rare cases, providers may ask for a security deposit. We'll let you know if this applies to you.

We understand concerns about sharing personal information. That's why the first two methods don't require your social security number or date of birth right away. But if you choose Method 3, we'll need this information to complete your sign-up.

Your confidence in us is important. We're dedicated to safeguarding your personal information and only use it to assist you in finding savings on your electricity bill.

What does a 'Best deal' mean for electric plans?

• Beyond just the cheapest price: When we talk about the 'best deal' for an electric plan, it's not just about finding the cheapest option. It's about finding a plan that fits your unique needs and usage patterns.
• Consider your lifestyle: For instance, if you're rarely home during weekends, a plan with cheap weekend rates might not be advantageous for you. Similarly, if a plan offers low off-peak prices but high daytime rates, and you use most of your electricity during the day, it may not be the most cost-effective choice.
• Customization is key: The 'best deal' for you would be a plan that is tailored to your specific needs. This includes a clear contract without hidden fees and a pricing structure that aligns with your typical electricity usage, ensuring you pay the lowest possible price.

We focus on personalizing plans to ensure you get the best value based on your requirements and habits.